Refund policy
This Returns & Refunds Policy applies to purchases made through Red Kite Artistry.
The store, order processing and customer support are operated by Red Kite Artistry.
Made-to-Order & Print-on-Demand Artwork
All Fine Art prints sold through Red Kite Artistry are made to order and printed on demand.
Because of the bespoke, made-to-order nature of our work, we are unable to accept returns or offer refunds for:
· Change of mind
· Incorrect size selection
· Colour preference
· Personal taste
This does not affect your statutory rights in relation to faulty or misdescribed goods.
Cancelling Before or After Delivery
If you wish to cancel your order, you must let us know:
Before dispatch: as soon as possible after placing your order.
Please note that if we have already begun preparing your order, we may deduct any reasonable costs we have incurred (such as non-refundable credit/debit card fees, packaging costs, or courier booking charges) from your refund.
Bespoke items: Any item we prepare specifically for you is considered bespoke. If you cancel a bespoke item within our quoted delivery timescales, we reserve the right to charge a restocking fee of 5% to cover the work already carried out.
After delivery: within 14 days of receiving your goods.
Once we have acknowledged your cancellation, you then have a further 14 days to return the goods to us.
In all cases, any deductions will only reflect the exact costs incurred and will be itemised on your refund confirmation.
Returning Goods
Goods must be returned to us:
· In the same condition you received them
· In the original packaging (including any branded box, which must not be written on)
· Using a reputable courier with insured postage and tracking
Please note: Due to high breakage rates, we cannot accept returns sent via Evri/Hermes.
Initially, please contact us (admin@redkiteartistry.com) to confirm you wish to return your item. We will then provide the correct return address. If the return address is not confirmed with us first, we cannot be held responsible for parcels sent to the wrong location.
The cost of returning goods is your responsibility unless the item is faulty or damaged on arrival.
Damaged, Faulty or Incorrect Items
Please inspect your order carefully upon delivery.
If your artwork arrives:
· damaged,
· faulty,
· incomplete, or
· incorrect,
please contact us within 14 days of receiving your order, so that we can assess the issue and make it right.
Where appropriate, we may offer a repair, replacement or refund, depending on the nature of the issue.
Non-Returnable Items
The following items are non-returnable, unless they arrive damaged or faulty:
· All fine art prints (printed on demand)
· Commissioned artwork
· Framed artwork
Exchanges
Once an order has been sent to production or dispatched, it cannot be exchanged.
If you place an order and wish to make a change before production has begun, please contact us as soon as possible.
We will do our best to accommodate changes only where materials have not yet been ordered or work has not yet started.
Refunds (Where Applicable)
If a return is approved due to damage or fault:
· We will notify you once the item has been received and inspected.
· Approved refunds will be issued to the original payment method.
· Please allow time for your bank or card provider to process the refund.
Contact
If you have any questions about returns, refunds or your order, please contact: